Cancellation and refund policy
Last updated: July 23, 2026
We know plans change. These are the terms we work with, the same for every unit and every payment method.
Cancelling 7 or more days in advance
We refund 100% of what you paid. The refund goes back through the same method you used and may take up to 10 business days to appear, depending on your bank or card issuer.
Cancelling within 7 days of check-in
No refund applies. Let us know anyway: if we manage to rebook those dates, we'll return whatever we're able to recover.
No-show
If you don't arrive and didn't tell us, it counts as a cancellation within 7 days: no refund applies.
Date changes
With 7 or more days' notice you can move your booking to other dates within the same year, subject to availability and the rate for the new dates. Message us on WhatsApp and we'll sort it out.
If we cancel
If circumstances beyond our control mean we can't host you, we refund 100% regardless of when it happens, and we'll help you find equivalent lodging nearby.
How to cancel
Message us on WhatsApp at +54 9 3757 652002 with your booking code. The date and time of your message is what counts.